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Delivery Information

We deliver products to New Zealand, Australia and Worldwide using New Zealand Post.

Deliveries within New Zealand will take between 1 - 3 working days. Deliveries to Australia from 3 - 6 working days and Worldwide between 6 - 14 working days.

Postage for Smitten Kitten purchases is free of charge using Standard Air Mail. This service does not offer parcel tracking for Australian and Worldwide deliveries. If you require tracking you will need to upgrade your service to Courier at the Checkout. 

There is a flat rate courier charge of AU$35.00 as an option at the Checkout. This service has a 2 - 3 working day delivery window within Australia and a 3 - 6 working day delivery window Worldwide and will be tracked. We are happy to arrange alternative delivery options using the Contact Us enquiry form.

Orders that are in stock are dispatched the same day or the following working day from when your purchase is made.  

Delivery times may vary on Special Orders.  We will inform you via email or phone with an estimated delivery window.

These delivery windows are only estimates. We have no control over international customs policies and cannot estimate the time frame items may be held by customs. We can offer a tracking number for you to monitor if there is a delay in delivery if you upgrade to the Courier Service.

You must take responsibility for providing an address that will enable delivery to be made within normal business hours. We accept no liability for loss or damage after the delivery has been made.

Our maximum liability to you is limited to the price of the product ordered. We will meet our own costs for sending an exchanged or refunded item to you if we have made an error or we accept that the item is faulty but you must deliver any exchange item to us at your own cost and risk.